RETURNS POLICY

Returns & Refunds-replacements

This page explains how Sewphee handles returns, refunds, and replacements for sewing machine parts and accessories. Contact us before sending anything back so we can check the order and tell you the next step.

RETURNS

Send it back

If we approve a return, send the unused part back in its original packaging so we can inspect it. Contact us before you ship anything.

REFUNDS

Money back

Approved refunds go to the original payment method after the part is received and checked. Timing depends on your bank or card provider.

REPLACEMENTS

The right part

If the item arrived damaged, incomplete, or we sent the wrong part, we will replace it when stock allows, or refund if it does not.

How to request a return or replacement

Start with a message. We review the order, the part, and the machine model before we approve a return, refund, or replacement.

  1. Contact Sewphee first

    Use the support form with your order number. Do not post the part back until we confirm what to do next.

  2. Send the machine details

    Include the sewing machine brand, the exact model number, and the product you ordered. Photos of the original bobbin, foot, or packaging help us review faster.

  3. Wait for approval

    We will confirm whether a return, replacement, or refund applies, and how to send the part if it needs to come back.

  4. We inspect, then we settle

    Once the part is received in the agreed condition, we process the replacement or refund. Keep tracking details until the case is closed.

We can usually help when

  • The part is unused and in original packaging
  • We sent the wrong item, or it arrived damaged or incomplete
  • You contacted us promptly with the order number and machine model
  • The part was not forced into a machine it does not fit

We may not accept

  • Installed, used, oiled, or modified parts
  • Parts damaged by incorrect installation or the wrong bobbin class / shank
  • Items returned without approval or missing original packaging
  • Change of mind after the part has been fitted or the packaging discarded

Damaged or incomplete on arrival

Contact us before using the part. Include your order number, a short description, and clear photos of the product, any missing pieces, and the packaging. Keep the packaging until we have reviewed the issue.

Wrong bobbin, foot, or accessory

If you ordered the wrong class, shank, or size, contact us as soon as possible. Return eligibility depends on the condition of the part and this policy. Do not force an incompatible part into the machine.

Refunds

When a refund is approved, it is returned to the original payment method after we receive and inspect the part where a return is required. Your bank or card provider controls how quickly it appears on your statement.

Replace this paragraph with Sewphee’s confirmed refund timing once that policy is final.

Replacements

If we sent the wrong part, or it arrived damaged, we will replace it with the same item when it is in stock. If it is not in stock, we will offer a refund or a suitable alternative you agree to.

Need a return, refund, or replacement?

Send your order number, sewing machine brand, exact model number, and photos of the part and packaging. We will tell you whether a replacement or refund applies.

Contact Sewphee