CANCELLATION

Cancelling an order for sewing machine parts

This page explains how Sewphee handles cancellation requests for sewing machine parts and accessories. Contact us as soon as you need to cancel. If the order has already shipped, a return may apply instead.

BEFORE SHIPPING

Not yet packed or sent

If the bobbins, presser feet, or accessories are still with us, we can usually cancel after we confirm the request. Message us as soon as you need to stop the order.

AFTER SHIPPING

Already on the way

If the parcel has left, a cancellation may not be possible. We will tell you whether a return, refund, or replacement applies instead. Do not refuse the delivery without contacting us.

We can usually cancel when

  • The order has not been packed or shipped
  • You contacted us with the order number before the parts left
  • You ordered the wrong bobbin class, shank, or accessory and the order is still here
  • We have not started a custom or special-order item, if one applies

We may not cancel when

  • The parcel has already shipped
  • The parts have been used, fitted, or the packaging discarded
  • A custom-cut or special-order item has already been started
  • You refuse the delivery without telling Sewphee first

How to request a cancellation

Send the order number first. We check whether the bobbins, feet, or accessories have already been packed or shipped.

  1. Send the order number

    Use the support form with the order number and the products you want cancelled.

  2. Tell us why, if it helps

    If you ordered the wrong class, shank, or size, include the sewing machine brand and exact model so we can check the listing.

  3. Wait for confirmation

    We will confirm whether the order can still be cancelled, or whether a return applies because it has already shipped.

  4. Refund after we confirm

    If a cancellation is approved, the refund goes to the original payment method. Your bank or card provider controls how quickly it appears. Replace this paragraph with Sewphee’s confirmed timing once that policy is final.

Wrong part ordered

If you ordered the wrong bobbin class, presser-foot shank, or accessory, contact us immediately. If the order has not shipped, we can usually cancel it. If it has shipped, see the returns policy before sending anything back. Do not force an incompatible part into the machine.

If the order has shipped

A shipped order is handled as a return, not a cancellation. Keep the packaging unopened when you can, and wait for Sewphee to tell you the next step.

Refunds after cancellation

Approved cancellation refunds are returned to the original payment method. Replace this paragraph with Sewphee’s confirmed cancellation and refund timing once that policy is final.

Need to cancel an order?

Send your order number, the products you want cancelled, and the sewing machine model if the part was ordered for a specific machine. We will confirm whether a cancellation or a return applies.

Contact Sewphee